The Tuft and Needle is one of the first companies to adhere to the direct-to-consumer approach.
They were actually among the first to start the trend and spread the idea of a bed bought online. The company paved the path that now launches enormous names on the market, and earned users trust by offering some fantastic perks.
Nowadays, you can find their mattress online, but they also support three brick and mortar stores, for customers who don’t trust the online hype. The company only sells one type of mattress, the Tuft and Needle, but they don’t need anything else.
You’ll notice that this is one of the most affordable mattresses on the market, but the price is not reflective of quality. According to T&N, they don’t feel comfortable asking more than it’s needed to cover the manufacturing costs.
They promise Heaven-like comfort (even for people with back pain problems) and, according to the many reviews online, it delivers accordingly. Their secret: fewer foam layers of better quality!
The idea is that beds don’t need a bunch of layers to offer comfort; they just need high-quality foam that improves the general feel and airflow. Even more, the Tuft and Needle bed is soft and bouncy at the same time, which makes it an excellent surface for anyone looking for high-quality back support.
Overall, the bed is about 10 inches thick and consists of a layer of comfort foam spread over a layer of base foam. The comfort foam is a proprietary type of foam designed to relieve pressure points and. This layer is only 3 inches thick, but it combines the good properties of memory foam and latex. High-density foam designed for support occupies the next 7 inches.
The construction is simple and there are no other settings to choose from besides the size of the bed.
Why Tuft and Needle
With so many great names in the online mattress industry, it’s absolutely normal to wonder why. To give you a complete picture of both the company and their product, below you can read about the elements that matter most when you start looking for a new bed.
Rating Their Customer Service
When you buy an online bed, the first thing you have to test is the customer service department. Check if they reply fast and respectful, how long it takes to solve a request, and how easy they are to reach.
With T&N you get excellent customer service (a claim supported by thousands of online reviews) and you can reach them via phone, or site contact form. You also have access to a public library of frequently asked questions and the site is extremely well-stocked with information about the company and the bed.
Overall, the customer service experience with T&N is fantastic and you won’t have any troubles maintaining open communication with their support team.
Different Bed Sizes Offered
Just like most brands producers on the market, the T&N is available in the six standard sizes: Twin, Twin XL, Full, Queen, King, and Cal King.
The twin size is 39 inches in width and 75 inches in length and it is extremely affordable. This goes for a daybed or for your kid’s bedroom since it doesn’t allow that much moving space for a fully-grown adult.
A bit longer than the twin (39 inches by 80 inches), the twin XL is a good fit for a single adult, with a small frame. This Tuft & Needle mattress size works great for your guest bedroom or single people who have little space in the bedroom. It’s also a good choice for tall people (due to the extra 5 inches in length).
Also known as double (standard size name), this mattress measures 54 inches in width and 75 inches in length. This makes it the ideal size for one person, but you can squeeze two people in this type of bed if you really want to.
The queen size is one of the most popular choices all over the country because it accommodates two people rather well. At 60 inches in width and 80 inches in length, the queen Tuft and Needle is perfect for middle to large bedrooms and offers plenty of space for you and your partner.
Do you want more space for you and your partner? In this case, the King Tuft and Needle, with 76 inches in width and 80 inches in length is the best choice. It is wide enough to allow for plenty of personal space for each of you and the length allows tall people to feel comfy in their own bed.
Also known as California King, this bed size is perfect for the starfish in you. Since it is wide enough (72 inches) and extra-long (84 inches), this bed accommodates both regular people and athletes perfectly well.
Rating & Reviewing Their Warranty
Tuft & Needle understand why most people would hold off buying from an online store, which is why they offer a lengthy trial period (100 nights, to be more exact). So, if in the first 100 nights the mattress spends in your home, you decide it’s not compliant with your needs, you can ask Tuft & Needle to come and take it back. They will take it back for free and refund the money you paid, no questions asked.
T&N doesn’t repurpose mattresses that are returned – they donate it to a local charity. The process is simple: they find the charity that will pick up the bed, and you get in touch to establish a time and date for the pickup. When you have the donation receipt, you can send it to T&N, and they will refund all your money.
Now, if you decide you like the mattress and you want to keep it, you’ll benefit from their second amazing offer: 10 years of non-prorated warranty. This covers all manufacturing and workmanship defects and includes sagging deep body impressions, and foam deteriorations. What’s unique about the T&N warranty is that it also includes the cover (stitching or zipper defects).
The delivery method is standard for online stores: they are compressed into a small, rectangular box (19 x 19 x 44 inches) and delivered to your doorstep. Once you get it, all you have to do is remove the packaging and wait for it to inflate (it only takes a few minutes).
The mattress is rolled up in the box, so you want to be careful when you’re opening the box using a sharp object. Also, you will have to remove the plastic cover from the mattress so that it can expand. Once it is at full size, you can sleep on it just like you would on a normal mattress. It’s as simple as that!
The delivery is free and it usually reaches you in 3 to 5 days from the moment you placed the order. The cool thing is that the site lets you know from the start if you’re in an area where they don’t deliver. Still, Tuft & Needle delivers all over America, so there shouldn’t be any problems there.
What to Look for When Reading a Review of Tuft and Needle
The company managed to gather lots of reviews online (over 130,000 according to their site), but it’s best to make sure you know how to find the details that matter. Since there are many reviews that only talk about the delivery process or the cool features of the mattress, it’s important to look for people who actually own it and got to test it for more than 1oo nights.
Search for those reviews that talk about the level of comfort and how the mattress feels after several seasons. Also, pay attention when people talk about back support and back pain relief, as these are the features you want in a good mattress.
Overall, the T&N mattress offers plenty of comfort on a bouncy surface that doesn’t allow your body to sink-in when you lay down. Also, their proprietary foam is designed to accommodate any sleeping position while keeping the spine aligned for a fantastic tension relief during the night.
Finally, the surface is created with breathability in mind: there is graphite heat wicking and cooling gel in the foam, and the cover allows the air to flow unrestricted.
Why You Should Go With a Mattress That Is Best For You
Sleep is very important for our general state of health so it’s only normal to think twice when you’re buying a mattress. The Tuft and Needle Company understands this need, which is why they created only one product, that’s both honest and extremely comfortable for most people. They wanted to offer an easily accessible mattress that is not designed to confuse but impress with simplicity and style.
However, they can’t guarantee you will love it (although 95% of buyers are happy with the acquisition). They just can offer a fantastic product with some amazing perks!